Refund policy

Return & Refund Policy

Last updated: 19/09/2026

At Pameil, we want you to be fully satisfied with your purchase. If you're not happy with an item, please review our return policy below.

Return Window

You have 14 days from the date of delivery to request a return or exchange.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Certain items may be non-returnable for hygiene or safety reasons, including but not limited to opened baby feeding products, opened cosmetics, and intimate/hygiene items. This will be clearly marked on the relevant product page.

Return Shipping Costs

• If the item arrived damaged, defective, or incorrect, Pameil will cover the return shipping cost.
• If you are returning an item because you changed your mind or ordered the wrong item, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

How to Start a Return

To start a return, please contact us at p4311850@gmail.com with your order number and reason for return. We will provide return instructions based on your location.